FAQ
General Questions
Our platform connects you directly with top brands. You browse and purchase products here, and the brand ships your order directly to you.
Shipping is managed entirely by the brand you purchase from. They ensure your order is prepared and sent directly to your address.
Yes, you can shop across multiple brands. However, since each brand ships separately, you’ll receive individual packages for each brand.
Orders and Shipping
There are no shipping costs.
Shipping times vary depending on the brand and your location. Estimated delivery time is between 5-7 working days.
Yes, once your order is shipped, the brand will provide tracking information directly to you.
If there’s an issue with your delivery, please contact the brand directly. Their contact information is provided in your order confirmation.
Returns and Refunds
Each brand has its own return policy. Please check the brand’s return details on the product page or in your order confirmation email.
Refunds are processed by the brand. Please reach out to them directly with your request.
Platform-Specific Questions
We’re here to assist with platform-related queries, but for order-specific questions (like shipping or returns), you’ll need to contact the brand directly.
You can find the brand’s contact details in your order confirmation email or on their product page.
Yes, all products on our platform are directly sourced from the brands, ensuring authenticity.
Miscellaneous
If you encounter any problems, such as damages or defects, please reach out to the brand directly to resolve the issue.
Since each brand ships their products independently, you’ll receive separate packages for each brand you order from.